❓ Frequently Asked Questions
Do you accept OEM or ODM orders for the first aid kits?
Yes, we fully support OEM and ODM. We have a professional design team available to assist with custom bag designs and packaging solutions.
What is your Minimum Order Quantity (MOQ)?
Our standard MOQ is 500 pieces for trial orders. However, this may vary depending on the materials and sizes requested. Please contact us for specific details.
What is your sample policy?
Paid samples are available upon request. We typically charge a nominal fee of USD 25 per request (for up to two sets), which can be sent via express courier.
What certifications do your products hold?
Our products have passed EU TUV certification, ISO13485 quality management systems, and necessary American certifications. We also undergo BSCI audits.
What is the typical delivery timeline?
Orders are normally shipped within 25-35 days after confirmation. Timelines may vary slightly based on the specific kit contents or order volume.
How do I track my order status?
We provide regular updates via email. You will receive confirmation of receipt, production details from a dedicated assistant, and photos of the samples (PP and bulk) before shipping.
ProMix Medical
