Frequently Asked Questions
Q1 When can I get the quotation?
We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please contact us so that we will regard your inquiry priority.
Q2 How can I get a sample to check your quality?
After price confirmation, you can require samples to check our quality. We will charge for the sample express fee, which is refundable after order confirmation when quantity exceeds MOQ.
Q3 What kind of files do you accept for drawing?
We accept PDF, Core Draw, and high resolution JPG files.
Q4 How long can I expect to get the samples?
After the sample charge and confirmed files, samples will be ready in 3-7 days and arrive via express in 3-5 days.
Q5 What about the lead time for mass production?
It depends on the order quantity and season. Generally, the lead time for MOQ is about 30-35 days. We suggest starting inquiries 2 months before your target date.
Q6 What are your terms of delivery?
We accept standard FOB terms at major shipping ports.